Clinic Info

On this page you can find the following information; click on the item you are looking for to quickly take you there.

Appointments

Consultation is by appointment Monday to Saturday. Every effort will be made to accommodate your preferred doctor and time. If your usual doctor is not available, please feel free to see any of the other doctors at the clinic. If the matter is URGENT please let our receptionist know immediately; your call will be transferred to our nurse or a doctor for triage.

Please inform the receptionist when making an appointment if you require a longer consultation (eg: if you have more than one issue to discuss, or are a new patient to the clinic, or are having a medical examination or a procedure that will require extra time).

If you are unable to keep an appointment, please let us know well in advance so that we can offer your appointment to another patient. Missed appointments will incur a non-rebateable fee.

All effort will be made to contact patients with appointments if there is an unforeseen delay.

Bookings can be made by calling reception on 9489 8355. Online bookings are coming soon.

Fees & Billing

Fees from July 1, 2020

Clifton Hill Medical Group is a private billing practice.

Bulk-Billing is available to Pensioners, Health Care Card holders and Veterans Affairs Card holders who have valid concession cards.

Monday – Friday Bookings Prior to 8.00 PM

ConsultationFeeMedicare RebateGap
Standard (<20 minutes)$85.00$38.75$46.25
Long (>20 minutes)$130.00$75.05$54.95
Extended (>40 minutes)$165.00$110.50$54.50
Missed Appointment$30.00No rebate$30.00

Monday- Friday Bookings For 8.00 PM or Later

ConsultationFeeMedicare RebateGap
Standard$95.00$50.55$44.45
Long$140.00$86.60$53.40

Saturday

ConsultationFeeMedicare RebateGap
Standard$90.00$38.75$51.25
Long$135.00$75.05$59.95

Payment on the day is required and may be made by cash, EFTPOS or credit card. We are happy to submit your claim directly to Medicare.

Missed appointments will incur a non-rebateable fee.

Telephone Enquiries

Phone calls are not generally put through to doctors during consultations. Our receptionists can take a message and pass it on to your doctor. If the matter is URGENT please let our receptionists know immediately. Your call may be transferred to our nurse for triage.

Medical Certificates

If you require a certificate, please ask the doctor during the consultation. Medical certificates are legal documents and doctors are not permitted to backdate them.

Prescriptions & Referrals

These require a consultation.
Phone requests for this work to be done outside of a consultation may be considered individually, but may not be appropriate. If the service is provided, a fee is payable.

Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal and health information at all times and to ensure that this information is only available to authorised members of staff who have signed a Confidentiality Agreement. Patient Privacy Leaflet

My Health Record

The Australian Government has legislated that a My Health Record will be created for all Medicare and Department of Veteran Affairs card holders in Australia from the end of 2018, unless they choose not to have one.
My Health Record is an online summary of your key health information (diagnoses, allergies, medications, vaccinations). It does not contain your full medical record, and does not automatically upload. Please speak to your doctor if you want to discuss your own My Health Record.
For further information, or if you would like to inform the government that you don’t want a My Health Record, visit my.healthrecord.gov.au

Your Rights

We take your suggestions, concerns and complaints seriously. Please feel free to talk to your doctor or to our Practice Manager. You may prefer to write to us or use our suggestion box to help us improve our service. For further information, you may contact the Health Services Commission: 55 Swanston Street, Melbourne 3000.